Bill Jonas

Please email me for contact information.
It is not here due to privacy considerations.
Tempe, AZ 85283
Email: bill@billjonas.com

OBJECTIVE

Obtain a challenging systems administration, programming, or other technical position which will allow me to add value to my employer and expand my knowledge and skills.

WORK HISTORY

Cavecreek Web Hosting, Phoenix, AZ
System Administrator, February 2006 - Present

• Resolved customer issues via phone and email.
• Installed, upgraded, repaired, and removed hardware as necessary.
• Installed, configured, upgraded, and removed software as necessary.
• Monitored customer, CWIE, CCBill, and internal systems.
• Escalated issues in accordance with procedures as needed.
• Proactively communicated with customers when issues arose.

DHL USA (via Staffmark), Scottsdale, AZ
Routing Update Support Representative/Subject Matter Expert, August 2005 - February 2006

• Remotely updated on-premises customer computer systems as part of quarterly update project.
• Verbally assisted customers with system updates when remote access was not possible.
• Performed basic troubleshooting of update failures and escalated issues as needed.
• Assisted co-workers with technical issues and questions when requested.
• Prepared shipments of physical media when electronic transmission failed.
• Managed and prioritized multiple incoming work streams.

AIM Consulting and Computers, Phoenix, AZ
Network Administrator, June 2005 - August 2005

• Supported customers via telephone.
• Made on-site visits for repair, configuration, deliveries, etc.
• Performed troubleshooting and correction of problems.
• Demonstrated actions during telephone support by means of remote-desktop software.
• Installed and configured both Linux and Windows operating systems.

Electronics For Imaging, Inc., Scottsdale, AZ
Systems Support Specialist (ADS), April 2004 - June 2005

• Supported customers with all manner of support requests and issues.
• Audited and monitored systems to prevent problems.
• Researched and resolved difficulties that arose with systems.
• Assisted with identification and isolation of bugs in the product.
• Maintained constant contact with customers regarding request status.
• Documented service calls in detail regarding problem, communication, and resolution.

CompUSA, Phoenix, AZ
Technician, December 2002 - January 2004

• Diagnosed system problems and performed repairs and upgrades.
• Recommended needed upgrades or services.
• Checked in computer systems for service.
• Assisted customers with problems and questions.
• Contacted customers to give or obtain necessary information.
• Answered phones, scheduled service, etc.

RelComm Inc., West Berlin, NJ
Systems and Network Administrator, April 2002 - November 2002

• Installed and configured server systems.
• Performed routine administration tasks.
• Customized and modified open-source software for clients.
• Responsible for configuration and day-to-day changes of clients' servers.
• Monitored clients' servers to ensure availability of network services.
• Corrected problems as they arose and proactively worked to prevent problems.

The Sycamore Group, Fort Washington, PA
Consultant/Developer, November 2000 - October 2001

• Developed a documentation auto-generator for Perl modules.
• Debugged the vwrsp.com web site.
• Implemented new features on the vwrsp.com web site.
• Assisted in the development of functional specifications for enhancements and bugfixes.
• Communicated with the client regarding progress and delays.
• Assisted QA engineer with several aspects of site testing and Quality Assurance.
• Worked and communicated closely with client's employees.

LinuxForce Inc., Upper Darby, PA
Assistant Systems and Network Administrator, June 2000 - November 2000

• Assisted in forming and writing company policy and procedure.
• Developed security-checking and system-analysis scripts written in Perl and UNIX Shell.
• Performed major software upgrades on client machines both remotely and locally.
• Responsible for the general health, maintenance, and administration of all customers' servers.
• Performed on-site client visits for purposes of hardware diagnosis and related activities.

Earthstation/Netaxs (now US LEC), Conshohocken, PA
NOC (Network Operations Center) Technician, January 2000 - June 2000

• Monitored the network, diagnosing outages and other problems.
• Provided customer service, including limited diagnostics on customer servers.
• Responsible for one of the two company co-location facilities while on-duty.
• Coordinated between multiple parties for repair of down circuits.
• Acted as remote "eyes-and-hands" liaison for both internal and external customers.
• Performed role of first contact for external customers.

EDUCATION

Maricopa Community Colleges

• Paradise Valley Community College, Phoenix, AZ
• Mesa Community College, Mesa, AZ

2004-Present
General core studies in a science/engineering track.

COMPUTER SKILLS

• Programming languages: UNIX shell (Bourne/bash), Perl
• Programming environments/methods: UNIX command line, CGI, object-oriented, procedural
• Basic working knowledge of SQL
• Operating Environments:
  • Linux: Red Hat, Mandrake, SuSE, Debian, and others
  • Other UNIX: SCO OpenServer, OpenBSD, and others
  • The X Window System (specifically, XFree86 and X.Org)
  • Others: MS Windows XP, 2000, 98, 95, 3.1; MS-DOS
• CVS (Concurrent Versions System)
• Knowledgeable of Internet protocols and software, such as IP, TCP, UDP, FTP, HTTP, SMTP, SSH, Apache, Sendmail, BIND, and others
• PC hardware; basic familiarity with older Sun SPARC hardware
• A+ Certified Technician